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Answers to Your Burning Questions
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What is the returns policy?We offer a 30-day return policy for all items purchased on our website. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
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What payment method do you accept?We accept all major credit and debit cards, including Visa and MasterCard. We also offer Apple Pay as a payment option.
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How long does it take to receive my order?The delivery time depends on your location and the shipping method selected during checkout. Typically, orders are processed within 1-2 business days, and standard shipping takes 3-5 business days.
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Can I track my order?Yes, you can track your order. Once your order is shipped, you will receive a confirmation email with a tracking number.
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What if the item I received is damaged or defective?If you receive a damaged or defective item, please contact our customer support via email to fleeceandco@gmail.com within 7 days of receiving your order. We will arrange for a replacement or refund, and there will be no additional cost to you.
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Can I cancel or change my order after it's been placed?You may be able to cancel or make changes to your order within a short window of time after placing it. Please contact our customer support via email to fleeceandco@gmail.com as soon as possible, and we will do our best to assist you.
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How do I care for the clothing I purchased?Care instructions are typically provided on the product label. For general guidelines, we recommend washing in accordance with the care label, which usually includes information on water temperature, machine or hand washing, and drying instructions.
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Do you offer gift wrapping or gift cards?Unfortunately, at the moment we do not offer gift wrapping or gift cards.
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